Please read these terms and conditions carefully before using www.askrubik.com

This website is owned and operated by Rubik London. 28 Chesham Crescent, Penge, London, SE20 7RW

Purchasing our products and services on our website

By placing an order at www.askrubik.com you acknowledge to have read and agreed to these Terms & Conditions as well as our Privacy Policy. If you are unhappy with any aspect of these, then you should contact us at hello@askrubik.com before placing your order with us.

We must receive payment for the full amount for our on demand service, Rubik Now, or any any physical goods that you order from us before your order can be accepted.

Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you have provided us.

Rubik Visit (our on-site service) will be invoiced following completion of work or when you request our technician to stop.

Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.

Discount codes

Discount codes are only to be used by the intended recipient. Codes cannot be used in conjunction with any other offer or discount. Rubik London retains the right to withdraw or extend offers and promotions at any time. Discounts cannot be added retrospectively to an order. The minimum specified order threshold is the value of the whole order before discount is applied.

Making changes to orders

Please note, due to the speed at which our team work and the preparation involved in our line of work, we can make no guarantees to change the details of a Rubik Visit or Rubik Now session. However if you require additional support from our technician, we will do our best to help wherever possible.

RUBIK VISIT

Rubik Visit cancellations

Once a booking has been made by you, the customer, it is a contract between you, the customer, and us at Rubik, that the appointment will be attended and thus paid for.

We understand that on occasion you will be required to re-arrange pre-booked appointments for any number of reasons and as long as this is communicated clearly to us 24 hours prior to your appointment no charge will occur. If, however, you cancel an appointment with less than 24 hours notice, a charge of £50 will apply.

In the case of a no show (failure to attend a pre-booked appointment) you agree to pay 100% of the appointment fee based on our original quotation (unless the appointment is rescheduled and paid in full and in advance – whereby a £25 fee will be charged).

Late cancellations and ‘no-shows’ disrupt the conscientious and prompt service we aspire to provide to all, we are very busy and there will always have been someone who could have slotted in to a missed appointment slot, which is why, as a courtesy to our other patrons and to staff, these charges exist. Sadly, no-shows and late cancellations cost our independent  business money every time.

RUBIK NOW

Rubik Now cancellations

Once a booking has been made by you, the customer, it is a contract between you, the customer, and us at Rubik, that the appointment will be attended and thus paid for.

Rubik Now appointments require you to be at your compatible device pre-installed as per instruction on your confirmation email. You will also require a minimum internet connection of 1.5 mbps upload and 1.5 mbps download. We understand that on occasion you will be required to re-arrange pre-booked appointments for any number of reasons including technical limitations. Rubik Now appointments include one free rescheduling. Failure to connect during the agreed rescheduled appointment will conclude your Rubik Now session.

Availability

All items and services are subject to availability.

Third Party Software and Services

Our service’s may be incorporated into technology, software and services owned and controlled by third parties. Use of such third party software or services is subject to the terms and conditions of the applicable third party license agreements (including, without limitation, terms of use and terms of service posted on third party websites), and you agree to look solely to the applicable third party and not to Rubik London with respect to your rights in relation to such third party software, technology and/or services.

Accuracy of content

We take every care to ensure that the description and specification of our products and services are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website or our services.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Rubik London. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Rubik London. You may not modify, distribute or re-post anything on this website for any purpose.

Links from our site

Our site may contain links to websites operated by other parties. Rubik London provides these links to other websites as a convenience and use of these websites is at your own risk. The linked websites are not under the control of Rubik London and Rubik London is not responsible for the content available on the other websites. Such links do not imply Rubik London’s endorsement of information or material on any other website and Rubik London disclaims all liability with regard to your access to and use of such linked websites.

Jurisdiction

This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

This page was updated on 4th September 2018.